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      • SPE-30/ Networks and End-User Support / Les Réseaux et le Support Utilisateurs

      SPE-30/ Networks and End-User Support / Les Réseaux et le Support Utilisateurs

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      André des Forges
      Diplome et Certifications, Technologie numérique
      (0 review)
      Free
      • Overview
      Free
      • Overview

      COURSE DESCRIPTION

      Being able to clearly communicate with and guide end users is just as important as demonstrating a thorough understanding of IT topics. Particular attention will be paid to answering technical questions about various network equipment functionalities, ticketing systems, and network monitoring solutions. Additional subjects covered include network components, devices, architectures & topographies, and protocols. In this course, students will focus on understanding end user requests and formulating technical support responses.

      Prerequisites: SPE-10, SPE-20

      DESCRIPTION DU COURS

      Être capable de communiquer clairement avec les utilisateurs finaux est tout aussi important qu’être capable de démontrer une compréhension approfondie des sujets informatiques. Une attention particulière sera consacrée aux fonctionnalités du matériel de réseau, aux systèmes de gestion de tickets et aux solutions de surveillance du réseau. Des sujets supplémentaires seront abordés, y compris les composants du réseau, les appareils, les architectures et les topographies et les protocoles. Dans ce cours, les étudiants seront amenés à comprendre les demandes des utilisateurs finaux et à formuler des réponses du support technique.

      Prérequis : SPE-10, SPE-20

      Links to resources for presentations or summaries:

      Computer Networks
      Computer Network Fundamentals – YouTube – YouTube
      What is ITSM (IT Service Management)? – Definition from WhatIs.com
      What is a network management system? – Definition from WhatIs.com
      What is software-defined networking (SDN)? – Definition from WhatIs.com
      Software-Defined Networking (SDN) Definition – Open Networking Foundation
      What is Simple Network Management Protocol (SNMP)? – Definition from WhatIs.com
      How will the network manager’s role change in the SDN world?
      Latest News Archives – Open Networking Foundation
      Lecture OSI and TCP/IP Models – YouTube
      News, Tips, and Advice for Technology Professionals – TechRepublic
      What is stack? – Definition from WhatIs.com

      Course Features

      • Lectures 0
      • Quizzes 0
      • Duration 21 hours
      • Skill level All levels
      • Language English
      • Students 0
      • Assessments Yes

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