🗣️ Active Listening Seminar: The Art of Understanding in Communication

3-Day Intensive Course for Professionals, Leaders, and Educators
3 Intense Days
7 Hours per Day (Split into two 3.5-hour sessions)

Learning Path Visual

Your deep-dive journey into the psychology, practice, and mastery of listening:

Day 1: Foundations of Listening Psychology & Barriers
Understand what active listening really means, the science behind it, and why it’s essential for leadership, collaboration, and trust. Diagnose internal and external listening blocks and develop foundational self-awareness.

Day 2: Listening in Practice: Techniques, Styles & Scenarios
Train in specific tools and models of active listening. Explore different styles, cultures, and situations — from feedback sessions to conflict resolution, from group dynamics to coaching conversations.

Day 3: Leadership, Empathy & Strategic Listening
Apply advanced listening strategies in leadership, negotiation, client relations, and team development. Learn how to embed listening into organizational culture and your personal growth plan.

📘 Course Overview

Listening is a power skill — one that shapes relationships, leadership, conflict, and learning. This course elevates your listening from instinct to expertise using neuroscience, communication models, roleplays, and structured feedback.

Whether you’re leading teams, managing clients, or seeking personal growth, this workshop builds the core of meaningful and effective human interaction.

🧠 You’ll learn how to:

• Distinguish active vs. passive listening behaviors

• Recognize personal biases and listening blocks

• Use verbal and nonverbal cues to show engagement

• Apply structured listening models (LAER, SOLER, Reflective Listening)

• Navigate cultural, emotional, and professional listening challenges

• Lead with listening in coaching, leadership, and negotiation settings

📆 What’s Inside Each Day

Day 1 — Foundations of Listening Psychology & Barriers

• Defining active listening in professional contexts

• The neuroscience of attention, memory, and perception

• Emotional filters and ego-driven responses

• Internal vs. external distractions

• Cognitive bias and premature judgment

• Listening audit: personal profile and baseline skill test
  🛠️ Workshop: Listening self-assessment + cognitive barrier mapping

Focus: Awareness • Psychology • Blockers

Day 2 — Listening in Practice: Techniques, Styles & Scenarios

• Empathetic, evaluative, and reflective listening models

• SOLER, LAER, and mirroring techniques

• Cultural and digital communication challenges

• Paraphrasing, clarifying, and validating in real time

• Listening in feedback, conflict, and coaching
  🛠️ Roleplay Workshop: Practice 1-on-1 and group scenarios with feedback

Focus: Technique • Situational Listening • Feedback Practice

Day 3 — Leadership, Empathy & Strategic Listening

• Listening for insight, not just response

• Power dynamics and listening in leadership

• Deep listening in coaching, mentoring, and emotional labor

• Group listening: meetings, facilitation, inclusion

• Embedding listening into your leadership brand and workplace culture
  🧠 Capstone Exercise: Listening strategy + behavior change plan

Focus: Empathy • Leadership • Strategy

🎯 Course Goals

By the end of this course, you’ll be able to:

• Listen deeply and effectively across emotional and professional settings

• Demonstrate understanding using structured models and feedback

• De-escalate tension and improve outcomes through presence

• Lead teams and coach individuals with trust-building listening

• Identify and overcome your personal listening challenges

• Build a long-term plan for practicing and modeling listening excellence

👥 Who Should Take This Course?

• Team leaders and managers seeking better alignment

• HR professionals and talent developers

• Coaches, mentors, and educators

• Sales, support, and consulting professionals

• Executives building emotionally intelligent leadership styles

• Anyone looking to grow through communication mastery

Class Reference: ALS/ENG
Form Updated on: 06/17/2025 (Version 1)
Last Modified on: 06/17/2025

📎 Program Note

Includes downloadable listening profile toolkit, structured coaching scenarios, peer feedback rubrics, and video-supported technique library.