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OOS-010/ IT Outsourcing

Outsource with purpose, not just cost savings. This hands-on training gives IT and procurement leaders the strategy, structure, and tools to source smartly, govern effectively, and avoid costly outsourcing mistakes. Learn how to align outsourced operations with long-term business value.

3-Day Intensive Course for IT Managers, Buyers, and Consultants

3 Intense Days
7 Hours per Day (Split into two 3.5-hour sessions)


Learning Path Visual

Your strategic journey from sourcing to performance:


Day 1: Outsourcing Strategy & Vendor Landscape
Explore IT outsourcing models, make vs. buy decisions, and learn how to align sourcing strategies with business objectives. Map global markets, capabilities, and risk zones.


Day 2: Contracts, Governance & SLA Design
Dive into the critical elements of outsourcing agreements. Learn how to build service-level agreements, manage vendors, mitigate hidden costs, and ensure ongoing accountability.


Day 3: Delivery Models, Risk Management & Transformation Support
Implement hybrid, nearshore, or offshore delivery models. Manage performance, change, and multi-vendor setups. Learn to extract long-term value from outsourcing relationships.


Course Overview

Outsourcing isn’t just about saving costs — it’s about enabling scale and transformation.
This course prepares IT and procurement professionals to plan, execute, and manage outsourcing initiatives with confidence. Whether offshoring development, outsourcing infrastructure, or partnering with SaaS vendors, you’ll gain the strategic frameworks, legal awareness, and governance skills required for success.

You’ll explore the outsourcing lifecycle from opportunity assessment to contract closure — with real-world examples and customizable templates.


You’ll learn how to:

  • Define IT outsourcing goals and evaluate when/what to outsource

  • Select vendors based on capability, geography, and cultural fit

  • Draft and evaluate service contracts and SLAs

  • Set up governance frameworks to ensure service continuity

  • Manage risks like data exposure, lock-in, and underperformance

  • Optimize hybrid models: internal + external + automated service delivery


What’s Inside Each Day


Day 1 — Outsourcing Strategy & Vendor Landscape

  • Types of IT outsourcing: ITO, BPO, SaaS, MSP, KPO

  • Strategic decision-making: core vs. context

  • Make/buy analysis and total cost of ownership (TCO)

  • Country analysis: offshore, nearshore, onshore trade-offs

  • Vendor scouting and RFP frameworks

  • Workshop: Sourcing strategy canvas

Focus: Strategy • Sourcing Decisions • Market Analysis


Day 2 — Contracts, Governance & SLA Design

  • Key legal concepts in outsourcing agreements

  • Crafting service-level agreements (SLAs): uptime, response, penalties

  • Vendor onboarding and knowledge transfer

  • Tools for monitoring performance (KPI dashboards, escalation paths)

  • Governance models (client PMO vs. joint steering committees)

  • Workshop: SLA builder + risk-sharing matrix

Focus: Legal • Accountability • Service Management


Day 3 — Delivery Models, Risk Management & Transformation Support

  • Multi-vendor orchestration and transition planning

  • Cloud-native and automation-integrated outsourcing

  • Business continuity planning (BCP) for outsourced operations

  • Cultural and communication risks in distributed teams

  • Evaluating ROI, outcomes, and relationship maturity

  • Workshop: Build a vendor performance scorecard

Focus: Delivery • Risk • Transformation Value


Course Goals

By the end of this course, you’ll be able to:

  • Design an outsourcing strategy aligned with business value

  • Manage vendor evaluation and negotiation processes

  • Build legally sound, performance-based agreements

  • Ensure continuity and mitigate risk across delivery chains

  • Improve outcomes in existing outsourcing relationships


Who Should Take This Course?

  • IT Managers and CIOs exploring outsourcing for infrastructure, dev, or support

  • Procurement and sourcing specialists in charge of vendor relationships

  • Startup leaders outsourcing development to scale quickly

  • Business analysts and transformation officers managing hybrid delivery

  • Consultants guiding clients through outsourcing decisions


Class Reference: OOS-010
Form Updated on: 06/17/2025 (Version 1)
Last Modified on: 06/17/2025


Program Note

Includes customizable templates for SLA design, sourcing decisions, vendor scoring, and governance checklists. Case examples span software outsourcing, infrastructure management, and hybrid models in finance, retail, and healthcare.

Requirements
  • Registration Deadline: Up to two weeks before the start of the training.
  • Access to a computer with internet and a working microphone
  • Basic Computer Literacy
Target Audiences
  • IT managers, sourcing and procurement professionals, consultants, and decision-makers managing outsourced tech services or vendor relationships.
Features
  • Teaching Methods :
  • Theory: 40% Practical Work: Serious games, role-playing, simulations

Not sure if this course is right for you?

Take our *free pre-course quiz* to assess your current knowledge level and get personalized recommendations.

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€55.00 Per Hour

Course Features

3 lessons
0 quiz
21 hours
All levels
English / French
21 students
Yes
June 23, 2025

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