Course Breakdown
3 Intense Days
7 Hours per Day (Split into two 3.5-hour sessions)
Learning Path Visual
Here’s a quick look at your journey from novice to networks and end-user support pro:
Day 1: Fundamentals & Setup — Understand the networks and end-user support world, setup environment and core concepts.
Day 2: Implementation & Analysis — Hands-on practice with real-world scenarios and problem-solving.
Day 3: Projects & Advanced Techniques — Apply knowledge, build projects, and master advanced implementation strategies.
Course Overview
Build the skills that keep organizations connected and users productive.
This hands-on course is designed to give you a strong foundation in computer networking and technical support. You’ll learn how networks function, how devices communicate, and how to support end-users in real-world workplace environments.
From setting up a secure Wi-Fi network to resolving help desk tickets and troubleshooting hardware or software issues, this course blends technical know-how with essential customer service skills. Perfect for anyone pursuing a role in IT support, network administration, or office tech troubleshooting
What’s Inside Each Day
Day 1: Essential Foundations
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Learn the basics of computer networks and end-user support
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Understand key concepts: IP addressing, protocols (TCP/IP, DNS, DHCP), and support workflows
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Explore the role of IT support in maintaining connectivity and productivity
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Framework: Concepts ➔ Tools ➔ Implementation
Day 2: Deep Dive & Analysis
- Dive into setting up and managing wired/wireless networks
- Implement troubleshooting processes for common user issues (network drops, software errors, login failures)
- Learn how to document, escalate, and resolve support tickets professionally
- Analyze network performance and identify bottlenecks or configuration issues
Day 3: Real-World Projects & Advanced Techniques
- Work through real-life help desk and network support scenarios
- Design a support strategy for a small office (devices, users, permissions, backups)
- Practice remote assistance, live troubleshooting, and user training techniques
- Present your solution with a focus on efficiency, usability, and documentation
Course Goals
When you complete this course, you’ll be able to:
- Understand Networks and End-User Support fundamentals and best practices
- Implement networks and end-user support solutions using industry-standard tools
- Analyze and optimize networks and end-user support implementations for maximum effectiveness
- Create comprehensive, professional-grade networks and end-user support projects
Who Should Take This Course?
Beginners exploring a career in IT support or networking
Students or professionals looking to build hands-on tech skills
Career changers wanting a practical entry point into tech
Anyone who wants to understand and troubleshoot everyday tech issues
Class reference : CCS/NET
Form Updated on: 05/27/2025 (Version 1)
Last Modified on: 05/27/2025
Program Information
This program is updated in real-time to reflect the latest technological developments and industry standards.
