Duration: 21 hours (6 sessions, each 3.5 hours)
Audience: Professionals, IT support staff, team leaders, engineers, and advanced students working in or preparing for international tech environments. Ideal for those aiming to improve their English for workplace communication, technical documentation, and client-facing tasks in IT contexts.
Course Description
This course offers an in-depth exploration of professional communication practices and standards in corporate IT contexts. Participants will:
- Develop verbal and written IT communication in English
- Learn to describe technical equipment and support tasks
- Understand organizational IT structures and roles
- Practice real-life situations: placing orders, handling support calls, and writing reports
The course uses simulation, group work, role play, and technical reading/listening tasks to ensure high engagement. It is continuously updated to reflect modern tech trends and workplace requirements.
Learning Path (By Day & Session)
Day 1
Morning Session
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Introduction to course goals and assessments
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Icebreaker: Speaking as Paul
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IT vocabulary activation (oral sharing)
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Photo/video analysis of tech equipment
Afternoon Session
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Listening task (audio/video on IT processes)
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Using past tense to describe IT support experiences
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Phone role-plays: confirming client info
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Reading: Technical notices and answering comprehension questions
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Writing: Explaining multi-step processes
Day 2
Morning Session
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Learner presentations: their companies or IT tools
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Reading: Device descriptions and advertisements
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Listening: Buyer/seller dialogues and decision making
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Vocabulary: Cache systems and memory types
Afternoon Session
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Audio: “What’s a data center?” group exercise
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Writing: Professional emails, simulations
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Writing: Simple intervention report
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Simulation: Helpdesk ticket follow-up
Day 3
Morning Session
-
Presentations: Workplace tools and systems
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Oral description: Peripherals and functions
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Writing: Comparatives and compound verbs
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Reading: Diagrams and hardware specs
Afternoon Session
-
Simulation: Phone order + follow-up email
-
Interactive games: course review
Final continuous assessment + written test
Skills Acquired
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Master technical and workplace English in IT
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Read and interpret IT hardware documentation
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Handle client interactions over phone and email
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Present company systems and roles effectively
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Write structured reports and requests
Learning Outcomes
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Confidently explain IT systems in English
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Navigate corporate IT communication protocols
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Describe technical problems and processes clearly
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Respond professionally to technical support requests
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Engage in meetings and write clear intervention reports
Who Should Take This Course?
- New IT professionals learning corporate systems and terminology
- Business professionals interacting with IT and support teams
- Operations and HR staff using or managing digital platforms
- Tech-savvy managers seeking to align with IT initiatives
- Project leads and consultants who oversee or deliver tech-driven solutions
- Graduate students or career changers entering the IT-business space
Class Reference: SPE-10
Form Updated on: 06/16/2025 (Version 1)
Last Modified on: 06/16/2025
Program Note
This course is regularly updated to reflect current enterprise systems, IT governance trends, and evolving best practices in digital transformation.
Links to resources for presentations or summaries:
eWeek Homepage
https://www.cnet.com
IT Definition
https://whatis.techtarget.com/?_ga=2.88267027.90574120.1605855116-2102153457.1605855116
The 5 Components of an Information System – YouTube
Phil Tetlow: 8 steps to understanding information (and maybe the universe) | TED Talk
Tom Griffiths: 3 ways to make better decisions — by thinking like a computer | TED Talk
What is bimodal IT (bimodal information technology)? – Definition from WhatIs.com
What is OpenStack? – Definition from WhatIs.com
What is OpenStack? The Basics – Part One – YouTube
Why OpenStack? – YouTube
IT Architecture:
In multi-core era, per-socket pricing faces challenges | Computerworld
media.amazonwebservices.com/architecturecenter/AWS_ac_ra_games_10.pdf
Systems infrastructure for deep learning software in flux
An in-depth look at Google’s first Tensor Processing Unit (TPU) |
Microsoft First to Bring AMD’s EPYC Processors to Its Cloud Platform
System on a chip – Wikipedia
Fog computing – Wikipedia
L’urbanisation du système d’information (par Dreamsoft)
The TOGAF® Standard, Version 9.2
What is a 3-Tier Application Architecture? – Definition from WhatIs.com
TOGAF – Part 1 – YouTube
TOGAF – Part 2 – YouTube
Learner Reviews & Feedback for Architecture d’entreprise Course | Coursera
Enterprise Architecture – Introduction | Coursera