SPE-10 / Corporate IT and Information Systems

Duration: 21 hours (6 sessions, each 3.5 hours)
Audience: Professionals, IT support staff, team leaders, engineers, and advanced students working in or preparing for international tech environments. Ideal for those aiming to improve their English for workplace communication, technical documentation, and client-facing tasks in IT contexts.

Course Description

This course offers an in-depth exploration of professional communication practices and standards in corporate IT contexts. Participants will:

• Develop verbal and written IT communication in English
• Learn to describe technical equipment and support tasks
• Understand organizational IT structures and roles
• Practice real-life situations: placing orders, handling support calls, and writing reports

The course uses simulation, group work, role play, and technical reading/listening tasks to ensure high engagement. It is continuously updated to reflect modern tech trends and workplace requirements.

Learning Path (By Day & Session)

Day 1
Morning Session

• Introduction to course goals and assessments

• Icebreaker: Speaking as Paul

• IT vocabulary activation (oral sharing)

• Photo/video analysis of tech equipment

Afternoon Session

• Listening task (audio/video on IT processes)

• Using past tense to describe IT support experiences

• Phone role-plays: confirming client info

• Reading: Technical notices and answering comprehension questions

• Writing: Explaining multi-step processes

Day 2
Morning Session

• Learner presentations: their companies or IT tools

• Reading: Device descriptions and advertisements

• Listening: Buyer/seller dialogues and decision making

• Vocabulary: Cache systems and memory types

Afternoon Session

• Audio: “What’s a data center?” group exercise

• Writing: Professional emails, simulations

• Writing: Simple intervention report

• Simulation: Helpdesk ticket follow-up

Day 3
Morning Session

• Presentations: Workplace tools and systems

• Oral description: Peripherals and functions

• Writing: Comparatives and compound verbs

• Reading: Diagrams and hardware specs

Afternoon Session

• Simulation: Phone order + follow-up email

• Interactive games: course review

Final continuous assessment + written test

Skills Acquired

• Master technical and workplace English in IT

• Read and interpret IT hardware documentation

• Handle client interactions over phone and email

• Present company systems and roles effectively

• Write structured reports and requests

Learning Outcomes

• Confidently explain IT systems in English

• Navigate corporate IT communication protocols

• Describe technical problems and processes clearly

• Respond professionally to technical support requests

• Engage in meetings and write clear intervention reports

Who Should Take This Course?

• New IT professionals learning corporate systems and terminology
• Business professionals interacting with IT and support teams
• Operations and HR staff using or managing digital platforms
• Tech-savvy managers seeking to align with IT initiatives
• Project leads and consultants who oversee or deliver tech-driven solutions
• Graduate students or career changers entering the IT-business space

Class Reference: SPE-10
Form Updated on: 06/16/2025 (Version 1)
Last Modified on: 06/16/2025

Program Note

This course is regularly updated to reflect current enterprise systems, IT governance trends, and evolving best practices in digital transformation.

Links to resources for presentations or summaries:

eWeek Homepage

https://www.cnet.com

IT Definition

https://whatis.techtarget.com/?_ga=2.88267027.90574120.1605855116-2102153457.1605855116

The 5 Components of an Information System – YouTube

Phil Tetlow: 8 steps to understanding information (and maybe the universe) | TED Talk
Tom Griffiths: 3 ways to make better decisions — by thinking like a computer | TED Talk
What is bimodal IT (bimodal information technology)? – Definition from WhatIs.com
What is OpenStack? – Definition from WhatIs.com
What is OpenStack? The Basics – Part One – YouTube
Why OpenStack? – YouTube

IT Architecture:

In multi-core era, per-socket pricing faces challenges | Computerworld
media.amazonwebservices.com/architecturecenter/AWS_ac_ra_games_10.pdf
Systems infrastructure for deep learning software in flux
An in-depth look at Google’s first Tensor Processing Unit (TPU) |
Microsoft First to Bring AMD’s EPYC Processors to Its Cloud Platform
System on a chip – Wikipedia
Fog computing – Wikipedia
L’urbanisation du système d’information (par Dreamsoft)
The TOGAF® Standard, Version 9.2
What is a 3-Tier Application Architecture? – Definition from WhatIs.com
TOGAF – Part 1 – YouTube
TOGAF – Part 2 – YouTube
Learner Reviews & Feedback for Architecture d’entreprise Course | Coursera
Enterprise Architecture – Introduction | Coursera

Brief pédagogique en français

SPE-10 / Corporate IT et Information Systems est présenté ici en version synthétique française afin que les équipes pédagogiques puissent évaluer rapidement l'intérêt du module.

Le module s'inscrit dans la famille Technologie numérique. Il peut être adapté au calendrier de l'école, au niveau Tous niveaux, au volume horaire 3 jours et aux modalités d'évaluation prévues.

Objectif d'intervention

Ce module vise à donner aux étudiants le langage et les repères nécessaires pour expliquer des systèmes IT.

Livrables et activités possibles

• description de systèmes, incidents, risques ou architectures
• dialogues de support, reporting technique et documentation courte
• présentations ou dossiers alignés avec le niveau de la promotion

Adaptation école

LC peut ajuster le déroulé, la langue d'enseignement, les supports, les exercices et les critères d'évaluation selon la promotion, le diplôme, le niveau d'autonomie attendu et les contraintes de planning.

Pour une version détaillée du syllabus en français, LC confirme le programme final après cadrage du niveau, des heures, du calendrier et des livrables attendus.