OOS-010/ IT Outsourcing

3-Day Intensive Course for IT Managers, Buyers, and Consultants

3 Intense Days
7 Hours per Day (Split into two 3.5-hour sessions)

Learning Path Visual

Your strategic journey from sourcing to performance:

Day 1: Outsourcing Strategy & Vendor Landscape
Explore IT outsourcing models, make vs. buy decisions, and learn how to align sourcing strategies with business objectives. Map global markets, capabilities, and risk zones.

Day 2: Contracts, Governance & SLA Design
Dive into the critical elements of outsourcing agreements. Learn how to build service-level agreements, manage vendors, mitigate hidden costs, and ensure ongoing accountability.

Day 3: Delivery Models, Risk Management & Transformation Support
Implement hybrid, nearshore, or offshore delivery models. Manage performance, change, and multi-vendor setups. Learn to extract long-term value from outsourcing relationships.

Course Overview

Outsourcing isn’t just about saving costs — it’s about enabling scale and transformation.
This course prepares IT and procurement professionals to plan, execute, and manage outsourcing initiatives with confidence. Whether offshoring development, outsourcing infrastructure, or partnering with SaaS vendors, you’ll gain the strategic frameworks, legal awareness, and governance skills required for success.

You’ll explore the outsourcing lifecycle from opportunity assessment to contract closure — with real-world examples and customizable templates.

You’ll learn how to:

• Define IT outsourcing goals and evaluate when/what to outsource

• Select vendors based on capability, geography, and cultural fit

• Draft and evaluate service contracts and SLAs

• Set up governance frameworks to ensure service continuity

• Manage risks like data exposure, lock-in, and underperformance

• Optimize hybrid models: internal + external + automated service delivery

What’s Inside Each Day

Day 1 — Outsourcing Strategy & Vendor Landscape

• Types of IT outsourcing: ITO, BPO, SaaS, MSP, KPO

• Strategic decision-making: core vs. context

• Make/buy analysis and total cost of ownership (TCO)

• Country analysis: offshore, nearshore, onshore trade-offs

• Vendor scouting and RFP frameworks

• Workshop: Sourcing strategy canvas

Focus: Strategy • Sourcing Decisions • Market Analysis

Day 2 — Contracts, Governance & SLA Design

• Key legal concepts in outsourcing agreements

• Crafting service-level agreements (SLAs): uptime, response, penalties

• Vendor onboarding and knowledge transfer

• Tools for monitoring performance (KPI dashboards, escalation paths)

• Governance models (client PMO vs. joint steering committees)

• Workshop: SLA builder + risk-sharing matrix

Focus: Legal • Accountability • Service Management

Day 3 — Delivery Models, Risk Management & Transformation Support

• Multi-vendor orchestration and transition planning

• Cloud-native and automation-integrated outsourcing

• Business continuity planning (BCP) for outsourced operations

• Cultural and communication risks in distributed teams

• Evaluating ROI, outcomes, and relationship maturity

• Workshop: Build a vendor performance scorecard

Focus: Delivery • Risk • Transformation Value

Course Goals

By the end of this course, you’ll be able to:

• Design an outsourcing strategy aligned with business value

• Manage vendor evaluation and negotiation processes

• Build legally sound, performance-based agreements

• Ensure continuity and mitigate risk across delivery chains

• Improve outcomes in existing outsourcing relationships

Who Should Take This Course?

• IT Managers and CIOs exploring outsourcing for infrastructure, dev, or support

• Procurement and sourcing specialists in charge of vendor relationships

• Startup leaders outsourcing development to scale quickly

• Business analysts and transformation officers managing hybrid delivery

• Consultants guiding clients through outsourcing decisions

Class Reference: OOS-010
Form Updated on: 06/17/2025 (Version 1)
Last Modified on: 06/17/2025

Program Note

Includes customizable templates for SLA design, sourcing decisions, vendor scoring, and governance checklists. Case examples span software outsourcing, infrastructure management, and hybrid models in finance, retail, and healthcare.

Brief pédagogique en français

OOS-010/ IT Outsourcing est présenté ici en version synthétique française afin que les équipes pédagogiques puissent évaluer rapidement l'intérêt du module.

Le module s'inscrit dans la famille IT et gestion de projet. Il peut être adapté au calendrier de l'école, au niveau Tous niveaux, au volume horaire 21 h et aux modalités d'évaluation prévues.

Objectif d'intervention

Ce module vise à relier les notions business à des livrables professionnels clairs et évaluables.

Livrables et activités possibles

• présentations, briefs, analyses ou recommandations structurées
• vocabulaire métier et communication avec parties prenantes
• mise en situation autour d'une décision, d'un projet ou d'un cas d'entreprise

Adaptation école

LC peut ajuster le déroulé, la langue d'enseignement, les supports, les exercices et les critères d'évaluation selon la promotion, le diplôme, le niveau d'autonomie attendu et les contraintes de planning.

Pour une version détaillée du syllabus en français, LC confirme le programme final après cadrage du niveau, des heures, du calendrier et des livrables attendus.