CCS/NET Networks and End-User Support

Course Breakdown

3 Intense Days
7 Hours per Day (Split into two 3.5-hour sessions)

Learning Path Visual

Here’s a quick look at your journey from novice to networks and end-user support pro:

Day 1: Fundamentals & Setup — Understand the networks and end-user support world, setup environment and core concepts.
Day 2: Implementation & Analysis — Hands-on practice with real-world scenarios and problem-solving.
Day 3: Projects & Advanced Techniques — Apply knowledge, build projects, and master advanced implementation strategies.

Course Overview

Build the skills that keep organizations connected and users productive.

This hands-on course is designed to give you a strong foundation in computer networking and technical support. You’ll learn how networks function, how devices communicate, and how to support end-users in real-world workplace environments.

From setting up a secure Wi-Fi network to resolving help desk tickets and troubleshooting hardware or software issues, this course blends technical know-how with essential customer service skills. Perfect for anyone pursuing a role in IT support, network administration, or office tech troubleshooting

What’s Inside Each Day

Day 1: Essential Foundations

• Learn the basics of computer networks and end-user support

• Understand key concepts: IP addressing, protocols (TCP/IP, DNS, DHCP), and support workflows

• Explore the role of IT support in maintaining connectivity and productivity

• Framework: Concepts ➔ Tools ➔ Implementation

Day 2: Deep Dive & Analysis

• Dive into setting up and managing wired/wireless networks
• Implement troubleshooting processes for common user issues (network drops, software errors, login failures)
• Learn how to document, escalate, and resolve support tickets professionally
• Analyze network performance and identify bottlenecks or configuration issues

Day 3: Real-World Projects & Advanced Techniques

• Work through real-life help desk and network support scenarios
• Design a support strategy for a small office (devices, users, permissions, backups)
• Practice remote assistance, live troubleshooting, and user training techniques
• Present your solution with a focus on efficiency, usability, and documentation

Course Goals

When you complete this course, you’ll be able to:

1. Understand Networks and End-User Support fundamentals and best practices
2. Implement networks and end-user support solutions using industry-standard tools
3. Analyze and optimize networks and end-user support implementations for maximum effectiveness
4. Create comprehensive, professional-grade networks and end-user support projects

Who Should Take This Course?

Beginners exploring a career in IT support or networking
Students or professionals looking to build hands-on tech skills
Career changers wanting a practical entry point into tech
Anyone who wants to understand and troubleshoot everyday tech issues

Class reference : CCS/NET
Form Updated on: 05/27/2025 (Version 1)
Last Modified on: 05/27/2025

Program Information
This program is updated in real-time to reflect the latest technological developments and industry standards.

Brief pédagogique en français

CCS/NET Networks et End-User Support est présenté ici en version synthétique française afin que les équipes pédagogiques puissent évaluer rapidement l'intérêt du module.

Le module s'inscrit dans la famille Technologie numérique. Il peut être adapté au calendrier de l'école, au niveau Tous niveaux, au volume horaire 3 jours et aux modalités d'évaluation prévues.

Objectif d'intervention

Ce module vise à donner aux étudiants le langage et les repères nécessaires pour expliquer des systèmes IT.

Livrables et activités possibles

• description de systèmes, incidents, risques ou architectures
• dialogues de support, reporting technique et documentation courte
• présentations ou dossiers alignés avec le niveau de la promotion

Adaptation école

LC peut ajuster le déroulé, la langue d'enseignement, les supports, les exercices et les critères d'évaluation selon la promotion, le diplôme, le niveau d'autonomie attendu et les contraintes de planning.

Pour une version détaillée du syllabus en français, LC confirme le programme final après cadrage du niveau, des heures, du calendrier et des livrables attendus.